itsm jobs

Job Description & Summary At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology and process optimization to...

Job Summary: We are looking for a skilled IT Service and Asset Management (ITSM/ITAM) System Engineer to support the design, implementation, and optimization of ITSM and ITAM solutions. In this role, you will work primarily with Ivanti Service Manager to develop and configure solutions that improve IT operations and support organizational efficiency. You will collaborate with stakeholders,...

A global IT service provider in Dubai is seeking a ServiceNow System Administrator for a long-term federal project. The ideal candidate should be a certified administrator with experience in ITSM modules, Configuration Management Database (CMDB), and IT Operations Management (ITOM). Strong communication and documentation skills are essential. This role offers a contract position with...

Job Purpose To drive strategic alignment, continuous improvement, and operational excellence in IT services by optimizing ITIL processes, ensuring compliance, and delivering exceptional value to stakeholders. Qualification Bachelor’s degree in computer science, Information Technology, or a related field. Certification - ITIL Expert or ITIL Master Certification (Must) - ISO 20000 (SMS)...

A leading IT services provider in Dubai is seeking a professional to gather and analyze business requirements for ITSM processes using ServiceNow. The ideal candidate has experience with large-scale ServiceNow implementations and the ability to work both independently and collaboratively. This role emphasizes in-person collaboration while offering flexibility for individual work styles and...

An IT consultancy firm in Dubai is seeking a skilled Jira Developer with experience in the Banking domain. In this role, you will develop and maintain JIRA workflows, implement ITSM processes, and optimize workflows across departments. The ideal candidate will possess strong skills in Atlassian products and automation. This contractual position includes responsibilities such as designing custom...

A leading technology solutions provider is currently looking for a JIRA Developer for their Dubai operations. This role involves designing, configuring, and customizing Jira workflows, as well as developing automation rules and integrating with internal systems. The ideal candidate will implement ITSM processes within Jira and ensure platform stability. Strong collaboration skills with IT and...

As ServiceNow AI & ITSM Solution Architect at Müller Solutions you will be responsible for designing, leading, and delivering AI-enabled ServiceNow solutions across Service Desk (ITSM), Field Service Management (FSM), and Asset Management (ITAM/SAM/HAM). The role owns the end-to-end solution architecture, ensuring that ServiceNow AI capabilities (including GenAI and Predictive Intelligence) are...

Overview ServiceNow ITSM: Key Skills Required - Solid experience in implementing core IT Service Management (ITSM) modules (Incidents, Problems, Changes, etc.) - Capable of configuring out-of-the-box and custom workflows - Deep understanding of best practices and process improvements - Experience working with enterprise clients in a consulting role About Virtusa Add the Middle East to your...

A leading IT solutions provider is seeking a Jira Developer for its UAE operations. This role involves designing and customizing Jira workflows, developing automation rules, and implementing ITSM processes. Candidates should have experience in building dashboards and troubleshooting Jira issues. Collaboration with IT and business teams is essential to translate requirements into efficient Jira...

A leading IT services firm is seeking an Entry Level Analyst to gather and document business requirements for ITSM processes using ServiceNow. The role requires collaboration with stakeholders to identify improvement opportunities and translate business needs into actionable requirements, with a focus on configuring and testing ITSM modules. The ideal candidate is a team player with familiarity...

A global technology firm in Dubai seeks an experienced professional to gather, analyze, and document business requirements for ITSM processes using ServiceNow. The ideal candidate will collaborate with stakeholders to improve business operations and assist in configuring ServiceNow modules. Strong connections and community are key to the company's success, promoting flexibility and inclusion in...

BMC Helix Process & ITSM Analyst / Workflow Engineer - Remote Müller's Solutions, a forward‑thinking technology consulting firm, is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, we support organizations in achieving operational...

Experience At least 8-10 years of experience in IT Service Management within large organizations, with a proven track record of managing and improving ITIL processes. Qualification Bachelor’s degree in computer science, Information Technology, or related field. Certification - ITIL Expert or ITIL Master Certification - ISO 20000 (SMS) Certification Responsibilities TIL Process Design &...

A leading financial institution in the UAE is seeking an ITSM Problem Manager to lead the Problem Management process. The role focuses on reducing the impact of IT incidents through root cause analysis, reporting, and governance. Candidates should have a Bachelor's degree in Computer Science and 5 years of relevant experience, particularly in regulated environments. Strong communication and...

A leading technology solutions provider in the United Arab Emirates is seeking a ServiceNow AI & ITSM Solution Architect responsible for designing and delivering AI-enabled ServiceNow solutions across various domains. This role involves architecting solutions, implementing AI strategies, and leading stakeholder engagements, making it ideal for a seasoned professional with 8-12+ years of...

Job Description Get AI‑powered advice on this job and more exclusive features. Responsibilities - Gather, analyze, and document business requirements for ITSM processes using ServiceNow. - Collaborate with stakeholders to identify business challenges and opportunities for improvement. - Translate business needs into detailed functional and technical requirements. - Work closely with ServiceNow...

A leading IT services company in Dubai seeks an experienced IT Service Manager to optimize ITIL processes and ensure operational excellence. The role requires 10+ years in IT Service Management, with a strong focus on government entities and regulatory compliance. You will oversee service delivery, manage key stakeholders, and lead audits to ensure adherence to IT governance standards....

Job Description : Key Responsibilities : - Gather, analyze, and document business requirements for ITSM processes using ServiceNow - Collaborate with stakeholders to identify business challenges and opportunities for improvement - Translate business needs into detailed functional and technical requirements - Work closely with ServiceNow developers and administrators to ensure solutions meet...

Overview ServiceNow ITSM: Key Skills Required - Solid experience in implementing core IT Service Management (ITSM) modules (Incidents, Problems, Changes, etc.) - Capable of configuring out-of-the-box and custom workflows - Deep understanding of best practices and process improvements - Experience working with enterprise clients in a consulting role About Virtusa Add the Middle East to your...