full time contact center jobs

A leading customer service company in Abu Dhabi is looking for a Contact Center Specialist. This entry-level, full-time role focuses on delivering outstanding customer service and support. The ideal candidate will possess excellent communication skills and have a strong customer-oriented approach. Opportunities for professional growth, comprehensive training, and a collaborative work environment...

Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer’s experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Essential Functions / Core Responsibilities - Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. - Reports results of evaluations to appropriate...

JOB PURPOSE: Responsible for handling a team of CSRs providing 24/7 customer support to the existing customers/ new prospects Monitor adherence to SLA display right standards of customer satisfaction practices by staying focused on productivity of CSRs through customer service and up selling. Strong comprehension skills and solutions focused to Provide intensive coaching to new staff on products...

A recruitment agency seeks a Project Manager (Bilingual English & Arabic) in Dubai. The ideal candidate will have at least 15 years of experience managing complex projects in contact centre environments. Responsibilities include overseeing the unified contact centre project, managing stakeholder relationships, and ensuring best-in-class customer service. Candidates should have a Bachelor’s degree...

A technology consulting firm in Dubai is seeking a Senior Technical Support Engineer responsible for optimizing and supporting Unified Communications networks. The ideal candidate has a Bachelor's degree in computer science, over 4 years of relevant experience, and certifications in Cisco Collaboration or NICE CXone. This full-time position offers opportunities for collaboration and detailed...

Role Overview We are looking for a highly experienced and innovation-driven Contact Center Manager to lead our customer support operations using cutting-edge technologies including AI and automation This role requires a forward-thinking leader who can blend traditional call center management with modern tech solutions to optimize performance customer satisfaction and operational efficiency Key...

Contact Center Operations Supervisor - Dicetek LLC - Dubai UAE Position Overview This role oversees daily operational activities of the unified government contact center ensuring prompt responses efficient service delivery and strong coordination with government entities The position supports policy implementation provider performance management and continuous improvement of service standards Job...

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

| | || --- | --- || Location | Abu Dhabi Emirate, United Arab Emirates || Qualifications | None / No Formal Education || Experience | No Experience / Fresh |## Job OverviewMiral Destinations is seeking a Contact Center Specialist. This entry-level, full-time position in Abu Dhabi, United Arab Emirates, focuses on providing excellent customer service and support.## Company OverviewMiral...

Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...

A global customer engagement company in Dubai is looking for a Quality Analyst - Contact Center (Bilingual - English/Arabic). The role involves monitoring and evaluating customer interactions to ensure quality standards. Candidates should have over 2 years' experience in a contact center, at least 1 year in quality review, and be fluent in both English and Arabic. This entry-level full-time...

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you'll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...

Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you'll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...

Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you'll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...

Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you'll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...

Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you'll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...

Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you'll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...