contact center jobs

A customer-focused organization in Dubai is seeking a Community Operations Manager to lead and enhance contact center operations. This role requires strong leadership skills and a commitment to delivering excellent customer experiences across various channels. Responsibilities include managing teams, setting strategies, and driving improvements in service quality. The ideal candidate will ensure...

Job Description الهدف العام: المساهمة الفاعلة في دعم ورفع مستوى كفاءة تشغيل مركز الاتصال الموحد من خلال ضمان الاستجابة الفورية والفعالة لاحتياجات المتعاملين، وتحسين جودة الخدمة بالتنسيق مع الجهات الحكومية، إضافة إلى تحليل البيانات التشغيلية، وتطوير قواعد المعرفة، والمساهمة في تنفيذ مبادرات التحسين المستمر ورفع مؤشرات الأداء وفقًا لأفضل الممارسات والمعايير الحكومية المعتمدة. المهام والمسؤوليات...

Team Leader - Contact Center RAK (Outsource Role) United Arab Emirates Trending Job Description Role: Team Leader Role Purpose: To lead and manage a team of Call Center agents in delivering world class customer service as well as achieving the other KPIs set out by the Senior Management Team. Key Accountabilities of the role Operational readiness - Manage and lead a team of Call Center...

Operations Manager - Contact Center - Real Estate (Bilingual- English/ Arabic) Responsibilities - Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed - Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) - Selecting, training, developing, and...

Job Title:Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)Job DescriptionThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.## Essential Functions/Core Responsibilities• Analyze and maintain all Client...

About the Role: On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement. This is a fantastic opportunity to join a...

Trainer/ Quality Analyst – Contact Center (Bilingual – English/Arabic) Concentrix is looking for a bilingual trainer/quality analyst to support the Contact Center team. Essential Functions / Core Responsibilities - Responsible for day‑to‑day direction of agents in training, monitoring progress and providing coaching and feedback. - Utilize effective presentation, facilitation and adult...

Contact Center Supervisor | Facilities Management | Dubai Looking for a strong Contact Center / Call Center Supervisor with FM helpdesk experience to manage day-to-day contact center operations and ensure SLA compliance. #KeyRequirements: - 5+ years of experience in contact center / help desk environment, ideally within Facilities Management industry - Strong understanding of SLA monitoring,...

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

Job Title Section Manager Regional Customer Contact Center Department: Customer Excellence (CQ) Function: Section Manager RCCC Legal Entity: NMEF Location: Dubai UAE Level: EVP - 7 Direct Manager: DGM - Customer Quality Managers: Manager DGM - Customer Quality Functional Reporting: GM Customer Excellence Mission & Main Objectives - Supervise outsourced team of Regional Customer Contact...

The Concierge Specialist plays a crucial role in delivering superior guest experiences by not only managing inquiries but also taking a proactive approach to resolving complaints, analyzing feedback, and suggesting process improvements. This role requires an advanced understanding of guest relations, complaint management, and the ability to mentor and guide other team members. Role...

A leading banking institution in Abu Dhabi is seeking a Contact Center Agent to manage inbound and outbound calls, ensuring compliance with established procedures. The ideal candidate will be bilingual in Arabic and English, skilled in customer interaction, with a strong commitment to meeting sales targets. This role requires working shifts, and the ability to handle customer queries with...

Company Description FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our...

Contact Center Operations Manager Team Supervision - Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy. - Provide on‑the‑job training and constructive feedback to assigned team to support their overall development. - Promote the...

A leading facilities management company based in Dubai is seeking a Contact Center Supervisor to oversee daily operations and ensure compliance with service level agreements. The ideal candidate has over 5 years of experience in a contact center or help desk environment, with a strong understanding of SLA monitoring and ticket management. A relevant Bachelor's degree or Diploma is required to...

Team Leader - Contact Center Abu Dhabi (Outsource Role) United Arab Emirates Job Description Role: Team Leader Role Purpose: To lead and manage a team of Call Center agents in delivering world class customer service as well as achieving the other KPIs set out by the Senior Management Team. Key Accountabilities of the role - Operational readiness: Manage and lead a team of Call Center Agents...

Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer’s experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...

Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Essential Functions / Core Responsibilities - Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. - Reports results of evaluations to appropriate...

An established industry player is seeking a skilled Contact Center Supervisor to lead a dynamic team focused on community management. This exciting role involves overseeing operations, ensuring high service quality, and engaging with residents effectively. The ideal candidate will possess strong leadership and communication skills, with a proven track record in customer service. Join a vibrant...

Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...