slas jobs in Abu Dhabi

A leading firm in the UAE is seeking a dedicated Service Desk Engineer to ensure timely incident resolution and provide solution-based support for technical requests. The ideal candidate should possess a Bachelor's degree in Computer Science or related field and have 3-5 years of IT service or technical support experience. Familiarity with ITIL principles and ITSM tools is essential. This...

A leading financial institution in the Middle East is looking for a Team Leader in the Contact Centre in Abu Dhabi. You will manage a customer service team, ensuring that service level agreements are met while driving continuous improvement in customer experience. Ideal candidates must have a Bachelor's degree and at least 3 years of relevant experience, along with excellent communication skills...

Overview Accountable for end-to-end service delivery, service performance, and continuous improvement across multiple IT service lines, ensuring contractual compliance, service stability, operational efficiency, and customer satisfaction, in alignment with Ericsson Managed Services standards. Responsibilities - Accountable for 24x7 service delivery across IT Landscape (OSS/BSS) in line with...

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches,...

Overview Job Description Fusion Finance Application Consultant (Arabic) Abu Dhabi - Mix of Implementation & Support is must. - EBS Knowledge is an asset. - Must have at least 2 full-cycle implementation experiences as a functional consultant in Oracle Fusion Financial modules (AR, AP, FA, CM, GL, Expenses, Tax, and Intercompany) with expertise in reporting and data migration within...

Overview Experience 3-6 Yrs Value Innovation Labs is looking for an experienced IT Infrastructure & Network Support Engineer to manage end-to-end IT operations, preventive maintenance, and user support for enterprise IT environments. Scope of Work Scope of Work & Responsibilities - Perform monthly preventive maintenance of IT systems - Cover servers, switches, Wi-Fi access points, CCTV,...

Overview The Security Consultant is responsible for effectively managing support requests, ensuring high levels of customer satisfaction and technical accuracy. Responsibilities - Work on technical support tickets from customers. - Perform health checks for the supported technologies. - Work on projects and pre-sales activity as required. - Maintain the ticket system to meet SLA...

To drive operational excellence in municipal waste management by ensuring optimal fleet utilization, seamless service delivery, and full compliance with regulatory standards across all municipal areas. Maximize resource efficiency, implement sustainable initiatives, and leverage data-driven insights to enhance performance, exceed service level commitments, and continuously improve operational...

Description Position: Senior Product Manager Location: Abu Dhabi Role Purpose: - To lead and manage the performance of Home Finance and real estate in generals products as per the banks strategy. - The BD will implement strategy through the management of product financials parameters process business development and marketing plans. - The Senior Product Manager will have end to end ownership...

Overview Some careers grow faster than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Financial Crime Compliance aligns current activities within Global Risk and helps to build these into a more integrated framework, which enables HSBC to manage financial crime risk more effectively. It builds stronger controls to...

Dream Soft LLC, a leading IT solutions provider in Abu Dhabi, UAE, is seeking a skilled Network Wireless Engineer to join our dynamic team. The successful candidate will be responsible for managing and maintaining enterprise-level network infrastructure, ensuring seamless operations and high performance. If you have a solid background in network engineering and a passion for cutting-edge...

The Senior Manager Rotable Management is responsible for managing the end-to-end repair lifecycle and overall pool support of rotable components to ensure operational readiness, cost efficiency, and compliance with technical and reliability standards. This role focuses on optimizing repair turnaround times (TAT), improving vendor performance, enhancing repair processes, maximizes the standard of...

Select how often (in days) to receive an alert: Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued. About the business area The Credit Group, within the Corporate & Investment Banking Group (CIBG), oversees corporate credit risk management, including...

A leading technology firm in the UAE is seeking a Senior Service Engineer to execute SLA programs and manage complex telecommunications projects. Responsibilities include advising clients on maintenance, preparing project documentation, and ensuring compliance with safety regulations. The ideal candidate will have a relevant degree and proficiency in telecom systems. Excellent communication...

About KATIM KATIM is a leader in developing innovative secure communication products and solutions for governments and businesses. As an integral part of the Space & Cyber Technologies cluster at EDGE, one of the world’s most distinguished advanced technology groups, KATIM stands as a beacon of trust in an ever‑evolving landscape where cyber risks are a constant menace. Our aim is to satisfy the...

Ensure that work activities are in line with Bank’s Standard Operating Procedure (SOP’s). Proofing and Reconciliation General Ledger accounts Settlement of Corporate Card Auditing/Settlement of Staff Reimbursements Verify invoices as Level 1 approver Coordination with Internal & External stakeholders Preparation of MIS Contribute to continuous Process improvement Any other activities as...

A leading financial institution in the Middle East is looking for a Team Leader in the Contact Centre in Abu Dhabi. You will manage a customer service team, ensuring that service level agreements are met while driving continuous improvement in customer experience. Ideal candidates must have a Bachelor's degree and at least 3 years of relevant experience, along with excellent communication skills...

Description Role: Head of Facility Management Health and Safety Location: Abu Dhabi Role Purpose - Responsible for facility Management function throughout the UAE. - FM team restructuring including developing SLAs KPls etc. - Mentoring and managing FM team. - Client Liaison - Review and improve delivery model and standards of FM service providers Key Accountabilities of the role - To manage...

Some careers grow faster than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Financial Crime Compliance aligns current activities within Global Risk and helps to build these into a more integrated framework, which enables HSBC to manage financial crime risk more effectively. It builds stronger controls to improve the way...

- Ensuring efficient, error free processing/authorization of transactions with strict compliance to policies, SOP and within the agreed SLAs. - To minimize operations risks for the Bank by ensuring that all transactions that are processed/ authorized comply fully with underlying customer or internal instructions - Involvement and participation in various UAT activities - Review and update SOPs on...