slas jobs

A leading facilities management company based in Dubai is seeking a Contact Center Supervisor to oversee daily operations and ensure compliance with service level agreements. The ideal candidate has over 5 years of experience in a contact center or help desk environment, with a strong understanding of SLA monitoring and ticket management. A relevant Bachelor's degree or Diploma is required to...

A reputable real estate company is seeking an Associate level professional to oversee customer service operations primarily through CRM and digital platforms. This role requires at least 5 years of experience in customer service, strong leadership and analytical skills, and a Bachelor’s degree in Business Administration. Key responsibilities include ensuring SLA adherence, coaching junior staff,...

Key Responsibilities: - Oversee and manage the delivery of application support and new developments. - Ensure adherence to SLAs and governance protocols maintaining high quality service delivery. - Act as the primary point of contact for stakeholders facilitating effective communication and addressing escalations promptly. - Monitor and manage incident escalations ensuring resolution within...

A technology services provider in Dubai is seeking an experienced IT Service Delivery Manager to oversee IT service delivery and ensure compliance with SLAs and ITIL standards. The ideal candidate has 8-10 years of experience in IT operations with strong leadership and stakeholder management skills. This full-time role requires managing cross-functional teams and maintaining client relationships...

A leading IT service management company in Abu Dhabi is seeking an experienced IT Service Delivery Manager to ensure effective governance of IT service delivery. The role involves managing SLAs and OLAs, liaising with stakeholders and vendors, and leading service performance reviews. Ideal candidates should possess strong knowledge of COBIT and ISO 20000, alongside leadership and communication...

A leading financial institution in Dubai is looking for a full-time team member to handle administrative duties, manage team workflows, and ensure compliance with banking policies. The role demands about 1 to 2 years of experience in clerical work and strong analytical skills. Candidates with experience in banking products will be preferred. Strong relationship management and knowledge of MS...

A leading financial institution in the Middle East is looking for a Team Leader in the Contact Centre in Abu Dhabi. You will manage a customer service team, ensuring that service level agreements are met while driving continuous improvement in customer experience. Ideal candidates must have a Bachelor's degree and at least 3 years of relevant experience, along with excellent communication skills...

A dynamic technology firm in Dubai is seeking a 3D Printing Technician to prepare and process print files, operate various 3D printers, and ensure quality standards are met through meticulous post-processing of printed parts. Ideal candidates have at least 3 years of relevant experience and strong technical troubleshooting skills. Join a fast-paced environment where you can contribute to...

A leading technology firm in Dubai is seeking a qualified individual to manage and supervise support leads in handling user issues. This role involves coordinating with various managers for incident resolution, ensuring timely service delivery, and improving the quality of IT support. The candidate will also train and mentor Level 1 engineers, conduct user feedback surveys, and provide analytical...

A leading company in the UAE is seeking a professional to assist in the management and support of IT assets. The role involves maintaining an inventory of IT assets, troubleshooting issues, and ensuring compliance with organizational standards. The ideal candidate has a Bachelor's degree in a relevant field and 2-3 years of experience in database and system administration. Strong documentation...

A leading insurance service provider in Dubai is seeking an After Sales Support - Team Lead to manage the after-sales support team. You will be responsible for planning activities, ensuring compliance with contractual terms, and achieving service level agreements. The ideal candidate has a Bachelor's Degree, at least 2 years of relevant experience, and proficiency in MS Office. This full-time...

A leading firm in the UAE is seeking a dedicated Service Desk Engineer to ensure timely incident resolution and provide solution-based support for technical requests. The ideal candidate should possess a Bachelor's degree in Computer Science or related field and have 3-5 years of IT service or technical support experience. Familiarity with ITIL principles and ITSM tools is essential. This...

A leading technology solutions provider in Dubai is seeking a Support Engineer. In this role, you will act as the first point of contact for technical support, managing the full lifecycle of support requests and ensuring adherence to service-level agreements. The ideal candidate has 3–7 years of experience in technical support, a strong understanding of cloud platforms such as Azure, and...

We are looking for a customer-focused Assistant Sales Manager to join our Service SLA team You will manage SLA renewals ensure timely payments and maintain strong client relationships while supporting ongoing projects Key Responsibilities Manage SLA pipeline for renewals and new opportunities Ensure all SLAs are renewed on time and payments are received promptly Build and maintain strong customer...

A reputable real estate company is seeking an Associate level professional to oversee customer service operations primarily through CRM and digital platforms. This role requires at least 5 years of experience in customer service, strong leadership and analytical skills, and a Bachelor’s degree in Business Administration. Key responsibilities include ensuring SLA adherence, coaching junior staff,...

A leading IT service management company in Abu Dhabi is seeking an experienced IT Service Delivery Manager to ensure effective governance of IT service delivery. The role involves managing SLAs and OLAs, liaising with stakeholders and vendors, and leading service performance reviews. Ideal candidates should possess strong knowledge of COBIT and ISO 20000, alongside leadership and communication...

A leading IT services provider in Dubai is seeking a Manager to supervise the technical support team and direct operations for managed services. You will ensure adherence to service-level agreements (SLAs) and promote a culture of continuous improvement while being the primary liaison for key clients. The ideal candidate will have a strong background in IT service operations and compliance with...

A leading IT service management company in Abu Dhabi is seeking an experienced IT Service Delivery Manager to ensure effective governance of IT service delivery. The role involves managing SLAs and OLAs, liaising with stakeholders and vendors, and leading service performance reviews. Ideal candidates should possess strong knowledge of COBIT and ISO 20000, alongside leadership and communication...

A leading IT services provider in Dubai is seeking a Manager to supervise the technical support team and direct operations for managed services. You will ensure adherence to service-level agreements (SLAs) and promote a culture of continuous improvement while being the primary liaison for key clients. The ideal candidate will have a strong background in IT service operations and compliance with...

Key Responsibilities: - Oversee and manage the delivery of application support and new developments. - Ensure adherence to SLAs and governance protocols maintaining high quality service delivery. - Act as the primary point of contact for stakeholders facilitating effective communication and addressing escalations promptly. - Monitor and manage incident escalations ensuring resolution within...