customer complaints jobs

Accountabilities and Key Roles - Lead and manage the bank’s customer protection and complaints handling framework in compliance with regulatory requirements and internal policies. - Develop, implement, and enhance processes for the effective management, investigation, and resolution of customer complaints. - Monitor and analyze complaint trends to identify recurring issues and recommend...

A leading bank in the UAE is seeking a Senior Service Associate to manage and resolve escalated customer complaints effectively. The role involves conducting thorough root cause analysis, ensuring adherence to consumer protection regulations, and maintaining high service quality across all customer touch points. Candidates should have 3-5 years of experience in customer service within banking and...

A leading financial institution in Abu Dhabi is seeking a dedicated individual to manage and enhance complaint management processes across the Group. The successful candidate will develop and implement strategies, lead a team of professionals, and ensure high standards in customer service. With a bachelor's degree and over 5 years of experience in banking or customer service, this role demands...

A leading bank in the UAE is seeking a Client Service Analyst to enhance customer experience by managing feedback and complaints received through the Call Centre. Responsibilities include providing timely responses, ensuring high service standards, and analyzing customer issues. Candidates should have up to 2 years of experience in customer service, strong problem-solving skills, and a...

A leading service organization in Dubai is looking for a Complaints Quality Assurance evaluator. The role involves conducting quality assurance checks on complaint casework, ensuring adherence to policies, and analyzing decision-making accuracy. Candidates should be skilled in data analysis and possess strong communication abilities. This position offers an opportunity to improve processes and...

Job Purpose: - The job holder is responsible for handling end to end complaints management. - The job holder is responsible for receiving all escalated complaints, documenting, and coordination with stakeholder in order to bring complaint to resolution. - Job holder is responsible for establishing clear guideline and procedures for handling complaints to enable the business to improve...

Responsibilities - Performing error‑free transaction processing and monthly reconciliations. - Ensuring compliance with internal procedures, local and international regulations. - Maintaining accurate records and acting as custodian for security items and customer documents. - Supporting daily operations, preparing reports for decision‑making, and assisting in departmental initiatives. -...

A leading technology solutions provider is seeking candidates for a full-time role aimed at providing operational and administrative support for their Customer Experience Department. Candidates should have at least 2 years of experience in a similar role, with strong communication skills in English and Arabic. Knowledge of the MENA markets and banking experience are advantageous. The position is...

To serve customers by providing product and service information; resolving Complaints with utmost Customer Satisfaction and proper evidence on closure / satisfactory ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit...

Responsibilities Performing error‑free transaction processing and monthly reconciliations.Ensuring compliance with internal procedures, local and international regulations.Maintaining accurate records and acting as custodian for security items and customer documents.Supporting daily operations, preparing reports for decision‑making, and assisting in departmental initiatives.Upholding the highest...

A leading insurance provider in Dubai is seeking a Complaints Management Specialist to oversee end-to-end complaints, ensuring issues are resolved promptly. The ideal candidate will have a bachelor's degree in Business Administration and 3–5 years of experience in complaints management or customer service within the insurance or financial services industry. Strong communication, problem-solving,...

A leading bank in the UAE is seeking a Client Service Analyst to enhance customer experience by managing feedback and complaints received through the Call Centre. Responsibilities include providing timely responses, ensuring high service standards, and analyzing customer issues. Candidates should have up to 2 years of experience in customer service, strong problem-solving skills, and a...

Responsibilities - Minimum 3 years of experience in Customer Service, Complaints or Quality management, preferably in banking industry. - Customer focused and resolution oriented without compromising the bank’s interest. - Strong communications skills with good language command (oral and written) in Arabic and English languages. - Strong knowledge in Banking Products, systems, and...

A leading bank in the UAE is seeking a Senior Service Associate to manage and resolve escalated customer complaints effectively. The role involves conducting thorough root cause analysis, ensuring adherence to consumer protection regulations, and maintaining high service quality across all customer touch points. Candidates should have 3-5 years of experience in customer service within banking and...

A prominent financial institution in Dubai is looking for a Customer Complaints Manager to lead the complaints handling framework, ensuring compliance with regulations. The candidate should have a Bachelor’s degree in Business Administration or a related field, along with at least 7 years of experience in customer complaints management within the banking or financial services sector. The role...

A leading bank in the UAE is seeking a Senior Service Associate to manage and resolve escalated customer complaints effectively. The role involves conducting thorough root cause analysis, ensuring adherence to consumer protection regulations, and maintaining high service quality across all customer touch points. Candidates should have 3-5 years of experience in customer service within banking and...

JOB PURPOSE The role holder is responsible for managing developing and driving cross-functional programs that help transform complaint management processes: - To deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the Group. - To capture investigate and respond to complaints and compliments for the Group as a whole and...

A leading financial institution is seeking a Customer Service Representative in Abu Dhabi. The role involves managing customer service issues, ensuring quality standards, and contributing to team success. Ideal candidates will have 1-2 years of relevant experience and must possess strong communication skills in English and/or Arabic. This full-time position emphasizes flexibility in shift...

A leading bank in the UAE is seeking a Senior Service Associate to manage and resolve escalated customer complaints effectively. The role involves conducting thorough root cause analysis, ensuring adherence to consumer protection regulations, and maintaining high service quality across all customer touch points. Candidates should have 3-5 years of experience in customer service within banking and...

A leading bank in the UAE is seeking a Senior Service Associate to manage and resolve escalated customer complaints effectively. The role involves conducting thorough root cause analysis, ensuring adherence to consumer protection regulations, and maintaining high service quality across all customer touch points. Candidates should have 3-5 years of experience in customer service within banking and...