Service Desk Analyst (Level 1) Arabic + English Speakers
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Endava
Dibba Al-Fujairah
Key Responsibilities - Respond promptly to support requests received via email phone or ticketing system. - Accurately log and categorize incidents and service requests in the ITSM tool. - Provide initial diagnosis and resolve routine issues using defined procedures. - Escalate unresolved issues to Level 2 (Infrastructure) or Level 3 (Application) support teams or designated SMEs. - Monitor... |
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5 days ago
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