help desk analyst jobs

A leading technology company in Dubai seeks a Help Desk professional to provide first-line support and manage customer inquiries. Candidates must be fluent in Arabic and English, have a strong customer-service orientation, and ideally possess knowledge of ITIL frameworks. Responsibilities include managing incidents, providing timely updates, and contributing to knowledge management. This position...

dubai, United Arab Emirates | Posted on 10/28/2025 Swedish Technology Services is international Information and Communication Technology (ICT) business entity, which specializes in providing complete ICT, based solutions. It offers a complete spectrum of services ranging from ITeS, Web & Business Solutions to e-government, Call Centre, Business Process Outsourcing (BPO) and Human Resource...

A recruitment and staffing platform is looking for an IT Help Desk Support specialist in Abu Dhabi. This mid-level full-time role involves offering technical assistance, troubleshooting hardware and software issues, and enhancing user productivity. The ideal candidate has an Associate's degree in IT, 1-2 years of experience, and strong communication skills. Proficiency in Microsoft tools and...

A Dubai-based educational institution is seeking a customer support professional who can assist management and visitors by handling various office tasks. The ideal candidate will possess a Bachelor's Degree and have experience in a help desk role, showcasing superb communication skills. Responsibilities include providing guidance via phone, email, and in person, maintaining records, and attending...

A leading management consultancy in the UAE is seeking an Arabic speaking IT Help Desk Support Officer for their Abu Dhabi operation. The ideal candidate should have at least two years of experience and a valid UAE Driving license. Responsibilities include monitoring, troubleshooting, and repairing IT systems while providing direct support to users. Qualifications include a Bachelor’s degree in...

Dream Soft LLC, a leading technology company in Abu Dhabi, UAE, is seeking a Help Desk Coordinator to join our dynamic team. As a Help Desk Coordinator, you will play a vital role in providing technical support to our clients, ensuring smooth operations and exceptional customer service. Key Responsibilities: - Provide first-line technical support and troubleshooting for incoming inquiries -...

A real estate development company based in Dubai is seeking an Office Administrator & Front Desk Support. This full-time role involves managing reception duties, coordinating with vendors, and ensuring the smooth operation of the office. The ideal candidate is organized, adaptable, and has strong communication skills, with proficiency in Microsoft Office. The position offers a competitive salary...

Dubai Career Level: Mid Career (2+ years of experience) Education: Bachelor's Degree Full time 1 week ago Positions: 1 No. of Application: 0 Job Views: 0 Role Purpose: The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with...

A healthcare organization in the United Arab Emirates is seeking an IT Support Executive to manage IT support and helpdesk operations. The ideal candidate should possess a Diploma or Degree in Information Technology or Computer Science, alongside proven experience in IT support roles. Strong troubleshooting, problem-solving abilities, and excellent communication skills are essential to succeed in...

A leading IT outsourcing firm in Dubai is seeking a Business Analyst to gather and analyze business requirements, prepare documentation, and manage stakeholder communication. The ideal candidate will have a Bachelor's degree in Computer Science or IT and at least 3 years of experience. You'll be skilled in Agile, process modeling, and tools like Jira and Trello, ensuring alignment between...

Overview Are you the calm, quick-thinking problem-solver who loves turning tech frustrations into smooth wins? We're a fast-growing, innovative organization in Dubai's dynamic business landscape, and we're looking for a Service Desk Analyst to join our IT team. If you're passionate about delivering outstanding support, troubleshooting with ease, and helping a diverse team stay productive, this...

Key Responsibilities - Respond promptly to support requests received via email phone or ticketing system. - Accurately log and categorize incidents and service requests in the ITSM tool. - Provide initial diagnosis and resolve routine issues using defined procedures. - Escalate unresolved issues to Level 2 (Infrastructure) or Level 3 (Application) support teams or designated SMEs. - Monitor...

A leading technology company in Abu Dhabi is seeking a Help Desk Coordinator to provide technical support to clients, ensuring smooth operations and exceptional customer service. Responsibilities include troubleshooting inquiries, monitoring ticketing systems, and collaborating with teams to resolve issues. Ideal candidates should have strong problem-solving skills, prior help desk experience,...

Job Description As an IT Help Desk Support specialist, you will be the first point of contact for end-users, providing timely and effective technical assistance over the phone, via email, or in person. You will be responsible for tracking and resolving hardware and software issues, offering troubleshooting advice, and ensuring client satisfaction. The position requires strong communication...

A leading ICT firm in Dubai is seeking a passionate Software Engineer to design, develop, and install software solutions. The ideal candidate will oversee helpdesk operations, manage IT tickets, and provide direct technical support to maintain high standards. Proficient skills in both English and Arabic, coupled with at least two years of IT support experience, are mandatory. This role promises a...

A global technology company is seeking a Technical Support Specialist for an on-site role in Fujairah, UAE. The specialist will respond to support requests, troubleshoot technical issues, and ensure user satisfaction through effective communication. Candidates require a diploma in IT or a related field and a minimum of 2 years' experience in a helpdesk environment. Strong customer service skills...

As a partner to businesses and governments, Crane Authentication offers expertise and cutting‑edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&D, security design, engineering and data‑driven insights. We are an...

Salary AED 8000 Position A well known company is looking to hire an Arabic speaking IT Help Desk Support Officer for their Abu Dhabi Operation. Candidate should have a minimum of two years of experience with a valid UAE Driving license. Title IT Help Desk Summary of Functions Responsible for the monitoring, troubleshooting, repair, installation, and upgrade of servers, computer desktops,...

A leading management consultancy in the UAE is seeking an Arabic speaking IT Help Desk Support Officer for their Abu Dhabi operation. The ideal candidate should have at least two years of experience and a valid UAE Driving license. Responsibilities include monitoring, troubleshooting, and repairing IT systems while providing direct support to users. Qualifications include a Bachelor’s degree in...

Salary AED 8000 Position A well known company is looking to hire an Arabic speaking IT Help Desk Support Officer for their Abu Dhabi Operation. Candidate should have a minimum of two years of experience with a valid UAE Driving license. Title IT Help Desk Summary of Functions Responsible for the monitoring, troubleshooting, repair, installation, and upgrade of servers, computer desktops,...